NSX Advanced LB (Avi Networks) Technical Support Engineer

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NSX Advanced LB (Avi Networks) Technical Support Engineer

CAROUSEL\_PARAGRAPH * No * Cairo, EGY * Technical Support * R2207362

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Job Description

Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are building extraordinary experiences by mobilizing everything, responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defence-in-depth approach to cybersecurity. . VMware offers cutting-edge cloud infrastructure and security services to companies of all shapes and sizes. Our world is all about technology, and that world is growing because the imagination, ingenuity and talent of our teams knows no bounds. We believe that creativity sparks innovation and inspires our employees to think of VMware differently and change the world around them. As a Level 3 Technical Support Engineer, you will be learning and expanding your VMware virtualization technologies and help our customers troubleshoot, understand, and overcome challenges in their operation. * First steps in this role will be to upskill on Global Support processes and products, to understand how the technology works, and how our customers use it. * Resolve all Technical issues through diligent research, reproduction, and troubleshooting. * As your skill set grows, as a level 3 engineer, you will work on additional product lines and progress your skillset on more technologies, supporting the team with day-to-day queries and build cases to shape product development, based on how customers are using the VMware Suite. * Throughout this time, and your career at VMware, you will be able to develop through training, learning tools, research time and training days. As a Level 3 Technical Support Engineer, you will be responsible for resolving customer technical issues and supporting the newer members of the team. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges. To be successful in this role, you will: * Be handling complex queries while providing world class support to our customers. * Hands-on experience with diverse networking devices like routers, switches, firewalls * Working experience in Load-balancer/ADC Eg: Citrix Netscaler or F5 * Experience in Analytics technologies like vRNI, Citrix NMAS, Solarwinds * Working knowledge in cloud eco-systems like OpenStack, ESXi, OpenShift, AWS, Docker, Azure, GCP is a plus * Knowledge on Linux OS is a plus * Experience with REST API or in Python/Java programming is a plus * Familiarity with DevOps tools like Ansible, Puppet, Terraform is a plus * Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role. * Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology. * Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems. * Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved. * Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.


On a day to day basis, you'll be responsible for a variety of initiatives, including: * Able to self-drive customer requirements and prioritize work * Function as technical point of contact for customer issues * Drive communication between customer and engineering teams, providing detailed communications and instructions * Able to create IN-DEPTH technical issue and resolution root cause analysis (RCA) * Identify and report product issues and prioritize resolution with the engineering teams * Create and maintain knowledge base articles to prevent & resolve similar issues quickly * Weekend and public holiday coverage availability


* 5+ years of experience * Enterprise Technical Support experience * Strong knowledge of L4-L7 protocols * Knowledge of web technologies like HTTP/HTTPS/REST API * Knowledge of networking components (Routing, Switching, Firewall, TCP/IP, etc.) * Understanding of Loadbalancing concepts * Understanding of Public & Private cloud ecosystems (Ex: VMware, AWS, OpenStack, Kubernetes etc) * Excellent communication, time management, and process adherence skills

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The NSX Advanced LB (Avi Networks) Technical Support Engineer (TSE) team provides 24x7 technical support to VMware customers spread across the globe. VMware TSE team provides time-zone optimized coverage globally . TSE team supports NSX ALB and it's features deployed in Private, Public & Hybrid clouds by our global enterprise customers. The VMware TSE team members are the “best of the best” supporting business-critical applications in a different cloud eco-systems. A commitment to excellence and customer advocacy pervades the VMware TSE team and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The location of this role is flexible within Egypt. Work will be done from an office some days during the week and other days from a non-VMware building. You and your loved ones will be supported with a competitive and comprehensive benefits package. Explore the VMware Benefits page for additional details. Please note, benefits change by country, please select your country from the drop-down menu in the top right corner.

Category :

Client Support


Technical Support


Manager and Professional

Full Time/ Part Time:

Full Time

Posted Date:

2022-04-28 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMwa

تفاصيل الوظيفة

منطقة الوظيفة القاهرة, مصر

قطاع الشركة خدمات الدعم التجاري الأخرى

طبيعة عمل الشركة غير محدد

نوع التوظيف غير محدد

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